Q: How is the quality of these products?
A: Over 20 years of experience in this field. All goods are 100% inspected before delivery.
Q: What colors are available for the products?
A: We can customize any color you require.
Q: How can I get a sample?
A: Please send us an email with your requirements. One free sample is available if we have stock, you only need to cover the shipping cost.
Q: What is the sample lead time?
A: 3 days for in-stock items; 5~7 days for customized requests.
Q: Do you support OEM/ODM?
A: Yes, OEM/ODM service is available.
Q: What is your MOQ?
A: The MOQ is 300-500 pieces per item for bulk orders. For in-stock products, any quantity is acceptable.
Q: What is the bulk production lead time?
A: 7~10 days for regular orders. Please contact us for special requirements or large orders.
Q: Can you provide customized products?
A: Yes, we can customize wire gauge, color, length and other specifications.
Q: What certifications do your products have?
A: Our products are certified with UL(US), BS(UK), SAA(Australia), VDE(EU), PSE(Japan), KC(South Korea), as well as South Africa and CCC(China) certifications.
Q: Can you design custom packaging?
A: Yes, we support custom packages and labels.
Q: What types of packaging do you offer?
A: We provide colorful sleeve card, color box, polybag, bulk pack, header card and other packaging solutions.
Q: What are your payment terms?
A: We accept T/T: 50% deposit and 50% balance before shipment. PayPal is only for sample orders.
Q: What is your warranty policy?
A: We provide a 1-year warranty. We will replace defective products caused by quality issues free of charge.
Q: How will you arrange delivery?
A: We will check shipping cost with couriers for your reference after order completion. We support DHL, FedEx, UPS, TNT, EMS door-to-door delivery. For sea and air freight, we will prepare all customs clearance documents for you.
Q: What is the order process?
A: Send inquiry & drawings → Quotation (1~3 days) → Confirm quotation → Sample making (1~3 days) → Sample delivery (4~6 days) → Sample approval → Mass production (7~10 days) → QC inspection → Packaging → Delivery → After-sales service.
